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This book is only available in PDF format

Authors: Claire Keenan
Published: 12 December 2017
Pages: 24

Introduction

There is no introduction for this publication.

Content outline

  • Are difficult conversations crucial?
  • What makes a conversation 'difficult'?
  • Some key principles of courageous conversations
  • Manage your mindset
  • Talk Straight
  • Radical Candor
  • Be curious and respectful
  • Listen. Really Listen
  • Questions, questions, questions
  • Dealing with emotions
  • Start the conversation
  • End the conversation
  • Planning your conversation template 
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Claire Keenan 2017  
Claire Keenan
The Training Practice
Wellington		  

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