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Communicating Effectively
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This book is only available in PDF format
Author: Hilary Bryan
Published: 5 October 2017
Pages: 23
Introduction
There is no introduction for this publication.
Content outline
- Preparing to communicate: your social presence
- Preparing to communicate: Transactional Analysis
- Preparing to communicate: the conversations you plan to hold
- Connecting with others: it's all about emotions
- Connecting with others: five steps to build rapport and tune into another person
- Connecting with others: SCARF
- Engaging in dialogue: the messages people receive
- Engaging in dialogue: detecting icebergs
- Engaging in dialogue: questions, questions, and more questions
- Your listening position
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