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What happens behind closed doors: the workings of the Standards Committee

What happens behind closed doors: the workings of the Standards Committee
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Now available for FREE! But you must still register below.

A mockumentary in the genre of “What we do in the Shadows” featuring a hypothetical standards committee would make a great TV show. This presentation will not be comedic, nor will it feature vampires, but what it will do is give you a better understanding of how Standards Committees work from the inside.  

All the presenters are past or present lay, legal, and administrative members of Standards Committees. They will show you what they deal with each month. They will share candid reflections and insights into the complaint process, how it evolves from incident complained about, to the first consideration of it, the investigation that may follow, and ultimately to a Committee decision. The session will highlight the different ways many lawyers deal with being complained about: both the good, and the bad.

If you’ve ever read the LawTalk summaries of Standards Committee decisions and wondered “how on earth did that happen”? Then you should attend this presentation.

Note: The presentation will not be a “talking head behind a lectern” event. Not sure what that means? You will need to attend to find out. All of the speakers are passionate about trying to educate and get key messages across in more compelling ways. If you cannot attend in person then you certainly will not be falling asleep in front of your computer screen with this presentation. It may be useful to have multiple screens, or to know how to split your screen.

This seminar will include:

  • A step by step guide of the Standards Committees complaints process and how to best engage with this
  • A discussion on how to recognise the “fog of war” and knowing how and when to seek help
  • Practical tips on how to make your responses fit better into the Committee process so you are helping the Committee (and helping yourself).

Learning objectives

By attending this seminar you will:

  • Learn how to avoid the problems you might face altogether by thinking a bit harder about the way you deal with complaints.
  • Understand how Standards Committees do what they do in the various stages of the process they follow.

Who should attend

All practitioners.


Materials that we will work with will be sent in PDF format before the presentation. You will be invited to participate online prior to, and possibly during the presentation.


  • 4.00pm - 6.00pm (tea and coffee available on arrival)

Fee (incl GST)

In Short

  • FREE - but you must still register

Do you want to register more than one person for this course? Click here
Download registration form

Auckland 15 October
Live web stream 15 October


WEB EDIT Julian Long Julian Long
Barrister, Shortland Chambers, Auckland

Julian is a barrister at Shortland Chambers specialising in general civil and commercial litigation work. He has sat on an Auckland Standards Committee for the last three years. Julian decided to join a Standards Committee because he was sick and tired of reading all these weird decisions that did not make much sense to him, so decided the only way to figure out what was going on was to see things from the inside.

WEB EDIT Susan Loveys Susan Loveys
Legal Standards Officer, NZLS Lawyers Complaints Service, Auckland

Susan was admitted to the Bar in 1988 and has over 20 years of legal experience. In her current role as Legal Standards Officer, she provides administrative support to a Standards Committee.

WEB EDIT DavidLucas01c David Lucas
Resolvit, Auckland

David established Resolvit in 2001, after careers in Fletcher Challenge and the NZ Police. His experience in analysing business risks and conducting investigations, provides a unique combination of skills. From leading investigations into cartel and price fixing cases, corporate fraud, workplace fatalities and employee misconduct, David shares a wealth of experiences with business people attending Resolvit’s training programmes.

Earlier this year David completed nine years as a lay member of an Auckland and a National Standards Committee of the NZLS.
WEB EDIT Barry O'Connor Barry O’Connor
Lay Person, Auckland Standards Committee 2, Auckland

Barry’s background includes the NZ police, labour relations, and for 38 years managing a specialist management consultancy advising CEO’s on strategy implementation. He is now retired and currently sits as a lay person on the Auckland Standards Committee 2.

Cancellation and refund policy

If written notice of cancellation of a registration arrives before the day of the seminar we will refund the registration fee, less an administration fee of $40. If you are unable to attend, you may send a substitute - to correctly assign CPD credit, CLE must be notified in advance. NZLS CLE Ltd reserves the right to cancel or reschedule seminars if necessary.

freephone (within NZ)
0800 333 111


04 472 7837

04 463 2986

DX SP 20202
PO Box 5041
Wellington 6140
New Zealand