Handling Intense Emotional Situations

Communicating effectively with stressed clients, lawyers and others can be very difficult and often, with hindsight, we realise how an emotional or stressful situation could have been better managed if handled correctly right from the start.  Gandhi said, “The true function of a lawyer is to unite parties riven asunder.”

In this workshop you will learn, and begin to put into practice, techniques which have been used successfully to resolve disputes at many levels; techniques that are practical, learnable and proven in daily life.